livraison
what it costs and how long it takes
Orders leave within two working days. Everything below is stated before you pay, in the basket and again in the order summary at checkout.
What it costs
- Orders of €150 or more
- Delivery included. Applied automatically, no code needed.
- Orders below that
- A flat €6.90, whatever the destination in the list below and whatever the parcel weighs.
- Handling or surcharges
- None. The total shown at checkout is the total you are charged.
- Currency
- Euro, with VAT included in every figure on the site.
How long it takes
Dispatch takes up to two working days from the confirmed order. The times below start from dispatch, not from the order, and a tracking link is emailed when the parcel leaves.
| Destination | After dispatch |
|---|---|
| France, mainland | 2 to 3 working days after dispatch |
| Belgium, Luxembourg, Germany, Netherlands | 3 to 5 working days after dispatch |
| Spain, Italy, Portugal, Austria, Ireland | 4 to 7 working days after dispatch |
| Denmark, Sweden, Finland, Poland, Czechia | 5 to 8 working days after dispatch |
These are the carrier’s working estimates, not guarantees. Where delivery has not happened within thirty days of the order, or by a later date agreed with you, you may cancel and be refunded in full within fourteen days.
Where we deliver
We deliver to the following countries:
France · Belgium · Luxembourg · Germany · Netherlands · Spain · Italy · Portugal · Austria · Ireland · Denmark · Sweden · Finland · Poland · Czechia
Anywhere else, write to support@handsonclothing.store and we will quote you before you order. We do not ship to addresses outside the European Union through this site, and no customs charge can therefore arise on an order placed here.
How it is packed
- No polybags. Garments are folded straight into the mailer.
- Recycled kraft mailers, paper tape, and a paper delivery note.
- Nothing printed on the outside that says what is inside.
- End-of-life sorting for both the garment and the packaging is covered on sorting and recycling.
If something goes wrong
Goods travel at our risk until they are handed to you or to someone you have designated at the address. If a parcel is shown as delivered and you do not have it, tell us and we will open a claim with the carrier the same day.
Changed your mind rather than had a problem? That is the right of withdrawal. Something wrong with the garment itself? That is the statutory guarantees, and return postage is on us.